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Information Technology Help Desk

The Help Desk is your initial point of contact for the Information Technology Department. If you are having problems accessing any Regent systems (Genisys, Blackboard, Email, etc.), need your password reset, or are having difficulties with a Regent University computer, the Help Desk is here to help! We are open Monday through Friday from 8:00am to 10:00pm ET.

Do you have a question?

View posts in our Help Desk Forum for troubleshooting tips
and answers to frequently asked questions.

Or visit the Reference Center for manuals and documentation.

If you need to contact us directly, you may use the following methods:

  • Call: 757.352.4076
    • Phone Hours:
      • 8am - 10pm  Mon - Fri
    • Call backs on Saturday and Sunday.
    • After hours answering service. If you call us outside of normal business hours, please leave a message with our answering service and we will respond to normal requests next business day and we will respond to emergencies as soon as possible.
  • Email: helpdesk@regent.edu
  • Web:
  • Visit: COM 300
    • Walk Up Hours: 8am - 5pm  Mon - Fri